Design Thinking: Creating Better Customer Experiences

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Discover how the principles of design thinking, also called human-centered design, can revolutionize problem-solving within your organization, leading to enhanced customer experiences and organizational growth.

Topics Covered
  • Cultivate customer empathy and uncover user insights to drive more informed and impactful leadership decisions.
  • Exploring innovative techniques for generating and prioritizing ideas, driving transformative change.
  • Bringing ideas to life through prototyping, transforming concepts into interactive experiences.
  • Leveraging instructors’ extensive experiences and case studies to illustrate the practical application of design thinking across diverse organizations.
  • Addressing challenges spanning technical, logistical, and cultural dimensions.
  • Identifying and overcoming organizational barriers to accelerate the adoption of design thinking and innovation leadership.
  • Utilizing the appropriate tools, techniques, and best practices to drive evidence-based decision-making and secure corporate buy-in.

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Class Details

3 Session(s)
Days of the Week :Multiple Days of the Week :
  Mon.  
  Tue.  
  Wed.  

Location : On Campus Location : 
  On Campus.

Instructor : Multiple Instructor :
 1.Sarah Callaway  2.Jon Campbell 

 

Notice

Please read:  Adding a program to your cart does not reserve your seat. Full payment is required to be registered in a program.

Tuition: 

$4,100.00

Registration Closes On
Sunday, October 19, 2025 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/27/2025 Mon 08:30 AM - 04:30 PM Cambridge, On Campus  Map Jon Campbell  ; Sarah Callaway 
10/28/2025 Tue 08:30 AM - 04:30 PM Cambridge, On Campus  Map Jon Campbell  ; Sarah Callaway 
10/29/2025 Wed 08:30 AM - 04:30 PM Cambridge, On Campus  Map Jon Campbell  ; Sarah Callaway