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Design Thinking: Creating Better Customer Experiences

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Learn how the principles of design thinking can help fuel the success of your organization.

Topics Covered
  • Building customer empathy and identifying user insights.
  • Discovering innovative techniques for generating and prioritizing new ideas that can ignite transformative change.
  • Bringing your ideas to life through prototyping, turning concepts into interactive experiences.
  • Leveraging instructors’ extensive experiences and case studies to demonstrate how design thinking is practically applied in diverse organizations.
  • Exploring challenges that span beyond practical aspects, encompassing technical, logistical, and cultural dimensions.
  • Identifying and navigating organizational barriers to best support and accelerate Design Thinking.
  • Utilizing the right tools, techniques, and best practices to drive evidence-based decision making and secure corporate buy-in.

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Class Details

3 Session(s)
Days of the Week :Multiple Days of the Week :

Location : On Campus Location : 
  On Campus.

Instructor : Multiple Instructor :
 1.Sarah Callaway  2.Jon Campbell 



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Registration Closes On
Monday, November 4, 2024 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
11/12/2024 Tue 08:30 AM - 04:30 PM Cambridge, On Campus  Map Jon Campbell  ; Sarah Callaway 
11/13/2024 Wed 08:30 AM - 04:30 PM Cambridge, On Campus  Map Jon Campbell  ; Sarah Callaway 
11/14/2024 Thu 08:30 AM - 04:30 PM Cambridge, On Campus  Map Jon Campbell  ; Sarah Callaway